Frequently Asked Questions (FAQ)
How do I place my order?
To place an order on Aveliste:
- Add your favorite products to your shopping cart.
- Click the “Checkout” button to proceed with your order.
-
Enter your customer information, including:
- Email address
- Shipping address
- Billing information
- If you have a valid discount code, enter it in the “Discount Code” field and click “Apply”.
- Select your preferred shipping method.
- Enter your payment details and click “Complete Order”.
Once your order has been successfully submitted, you will receive an order confirmation email containing your order number and purchase details.
If you experience any issues during checkout, please contact our customer service team:
Email: support@aveliste.com
What if I receive a missing or incorrect item?
If your order arrives with missing items or incorrect products, please contact us at:
Email: support@aveliste.com
Please provide your order number and a photo showing the issue. Our customer service team will review your request and assist you as quickly as possible.
If an incorrect item was shipped, we will work with you to provide a suitable solution.
How do I know my order has been successfully submitted?
After completing your purchase, you will receive a confirmation email containing:
- Order number
- Purchased products
- Order details
If you do not receive your confirmation email, please check your spam or promotional folder.
Can I change my order after placing it?
Order changes are accepted on the same day the order is placed, before:
11:00 PM (PDT, GMT-7)
Please contact us as soon as possible:
Email: support@aveliste.com
Once your order has entered processing or shipping, changes may no longer be possible.
How do I add products to my cart?
To add an item:
- Visit the product page.
- Select your preferred option or variation.
- Click the “Add to Cart” button.
Your selected product will automatically be added to your shopping cart.
How can I view my shopping cart?
Click the shopping cart icon located at the top of the website.
From your cart page, you can:
- Review selected products;
- Update quantities;
- Remove items;
- Continue shopping or proceed to checkout.
How do I remove an item from my cart?
Open your shopping cart and locate the product you wish to remove.
Click the “Remove” option, and the item will be deleted from your cart automatically.
How do I change the quantity of an item?
Open your shopping cart and adjust the quantity field next to the product.
The total price will automatically update based on the quantity selected.
What browsers are recommended for this website?
For the best shopping experience, we recommend using:
- Google Chrome
- Safari
- Firefox
- Microsoft Edge
What payment methods do you accept?
We accept several secure payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
How do I pay with PayPal?
After adding your items to your cart:
- Select PayPal at checkout.
- You will be redirected to PayPal’s secure payment page.
- Complete your payment information.
- Confirm your order.
How do I use a discount code?
To apply a discount code:
- Add products to your cart.
- Proceed to checkout.
- Enter your discount code in the discount field.
- Click “Apply”.
- Confirm that the discount has been successfully applied.
What is your return and exchange policy?
Please refer to our Return Policy page for detailed information regarding returns and exchanges.
Our customer support team is available to assist you with any questions.
Email: support@aveliste.com
How do I return an item?
To request a return, please contact our customer service team:
Email: support@aveliste.com
Our team will provide return instructions and further assistance.
What is your cancellation policy?
Order cancellations are accepted before:
11:00 PM (PDT, GMT-7) on the same day the order is placed.
After this time, cancellation requests may not be accepted if the order has already entered processing.
Is ordering online secure?
Yes.
At Aveliste, we take customer privacy and payment security seriously.
Our website uses secure SSL encryption technology to protect your personal and payment information during transmission.
Is it safe to use my credit card?
Yes.
All payment transactions are processed through secure payment gateways with encrypted technology to help protect your financial information.
Is my personal information kept private?
Yes.
Your personal information is private and confidential.
Aveliste does not sell, rent, or share your personal information without your consent, except where required by applicable laws or regulations.
Contact Us
If you have any additional questions, please contact:
Email: support@aveliste.com